HIFIS Comprehensive Training Course
A self-paced program covering HIFIS modules for core workflows and role-specific tasks. Learn to enter client records, manage services, complete assessments, and work through reporting tools at your own pace.
Course Overview
This course is for front-line workers, caseworkers, shelter staff, and administrators who use HIFIS. It is modified for your role, so you may see different HIFIS modules depending on your training path.
Start with Module 0 for the course introduction, then begin your first module and continue through the modules shown for your account type.
Each module includes step-by-step instructions, helpful tips, and a video lesson placeholder. Some modules are optional, and you may not have access to every feature covered in those modules depending on your role.
Learning Objectives
- Navigate the HIFIS interface and locate modules
- Create and manage client records accurately
- Record admissions, services, and case management activities
- Document housing placements, diversion, and loss prevention
- Complete SPDAT and VAT assessments (when included in your training path)
- Use reporting and communications tools (when included in your training path)
- Understand coordinated access and the Unique Identifier List
Course Modules
Thunder Bay portals, LSPC support, and national HIFIS references. External sites open in a new tab.
Thunder Bay & LSPC
Production HIFIS login, local updates, and training support from the Lakehead Social Planning Council.
Official documentation
National materials (HIFIS User Guide v3.0, May 2025). Thunder Bay consent forms are supplied locally — request from support or your supervisor (valid two years from signing).
CHAT & workflows
Thunder Bay CHAT checklists and internal workflow diagrams (request from support if needed). Coordinated Access resources from the national Learning Hub.